Corona Telecom Data Privacy Policy

Effective Date: 01 June 2025

Corona Telecom values and respects your privacy. This Data Privacy Policy outlines how we collect, use, manage, and protect your personal data in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012.

• SCOPE AND CONSENT

  By availing of Corona Telecom’s services, accessing our website or mobile apps, or interacting with us through any platform, you consent to the collection, use, disclosure, and processing of your personal data as described in this policy.

• INFORMATION WE COLLECT

  We may collect and process the following types of personal information:
  - Full name, gender, date of birth
  - Contact details (address, phone number, email)
  - Valid identification documents
  - Billing and payment information
  - Usage and traffic data (e.g., call records, SMS, internet usage)
  - Location and device information (e.g., IP address, mobile device ID)
  - Location and device information (e.g., IP address, mobile device ID)
  - Account and subscription details
  - Customer service and support interactions

• DATA SHARING AND DISCLOSURE

  Corona Telecom may share your personal data:
  - With our authorized employees, contractors, and agents
  - With third-party service providers (e.g., billing, IT, logistics, marketing) under confidentiality agreements
  - With government agencies or regulators when required by law
  - During corporate transactions such as mergers or acquisitions (with safeguards in place)
  We do not sell your personal data to third parties.

• DATA RETENTION

  We retain your personal data only for as long as necessary:
  - To fulfill the purposes outlined in this policy
  - As required by applicable laws and regulations
  - For tax, audit, or legal compliance purposes
  Thereafter, your data will be securely destroyed or anonymized.

• DATA SECURITY

  We retain your personal data only for as long as necessary:
  - To fulfill the purposes outlined in this policy
  - As required by applicable laws and regulations
  - For tax, audit, or legal compliance purposes
  Thereafter, your data will be securely destroyed or anonymized.

• YOUR RIGHTS AS A DATA SUBJECT

  Under the Data Privacy Act, you have the right to:
  - Be informed of how your data is processed
  - Access your personal data
  - Object to the processing or withdraw consent
  - Request correction of inaccurate data
  - Request deletion or blocking of data
  - Lodge complaints with the National Privacy Commission (NPC)

• COOKIES AND TRACKING TECHNOLOGIES

  Our website and apps may use cookies to improve functionality and user experience. You can manage cookie settings via your browser preferences.

• POLICY UPDATES

  We may update this Privacy Policy from time to time. Changes will be posted on our official website with an effective date. We encourage you to review this policy regularly.

• CONTACT US

  For any inquiries, requests, or complaints regarding your personal data, you may contact:
  Data Protection Officer (DPO)
  Corona Telecom
  1703-A East Tower, Tektite Towers, Exchange Road, Ortigas Center, Pasig City, Philippines
  Email: dpo@coronatel.com
  Phone: +632 3439 2767
  This Privacy Policy complies with the Data Privacy Act of 2012 and relevant regulations from the National Privacy Commission (NPC).