Corona Telecom – Internet Troubleshooting Guide
Step 1: Check the Basics
• Ensure your modem and router are plugged in and powered on.
• Confirm cables are securely connected.
• Verify your device is connected to the correct Wi-Fi network.
Step 2: Restart Devices
• Unplug modem and router for 30 seconds, then plug them back in.
• Restart your device (computer, phone, or tablet).
Step 3: Check Service Status
• Use mobile data to check Corona Telecom's outage map or support page.
• If there's a reported outage, wait until service is restored.
Step 4: Test Your Connection
• Try another device to check if the issue is device-specific.
• If possible, connect directly to the modem using an Ethernet cable.
Step 5: Router & Modem Lights
• Power light: Should be solid.
• Internet light: Should be on or blinking.
• Wi-Fi light: Should be on if using wireless.
• If Internet light is off/red, contact Corona Telecom.
Step 6: Software & Settings
• Disable VPNs or firewalls temporarily.
• Forget and reconnect to Wi-Fi with the correct password.
Step 7: Contact Corona Telecom
• If the issue persists, call Corona Telecom support.
• Provide details: when the issue started, error messages, and steps
you've tried.
